Introduction

Accident Claims Assist values your privacy and is committed to protecting your personal information in compliance with UK data protection laws. This privacy policy outlines how we collect, use, and share your personal data, ensuring transparency and trust. It applies to all the services we provide, including Accident Claim Management Services, Road Accident assistance, Vehicle Recovery & Storage, Replacement Vehicles, Personal Injury Claims, and more.

This policy covers what information we collect, why we collect it, how we use it, and your rights regarding your personal information. This privacy policy only applies to personal information we hold about individuals, not companies or organizations. We may update this policy from time to time, with at least 30 days’ notice provided before any significant changes. Updates will be published on our website.

Who We Are

In this policy, “we,” “us,” or “our” refers to Accident Claims Assist. We are a company specializing in accident claim management services, including assistance with road accidents, vehicle recovery, replacement vehicles, personal injury claims, and accidental repairs. As a data controller, we are responsible for managing the personal data you share with us in accordance with applicable laws.

Information We Collect

We collect only the information necessary to provide our services efficiently and effectively. This may include:

1. Personal Details: Name, address, phone number, email address, driving license details, or other information required to process your accident claim.
2. Accident-Related Information: Data related to your vehicle, insurance details, and documents such as repair invoices, witness statements, and claim forms.
3. Third-Party Sources: Occasionally, we may receive your details from insurers, vehicle dealerships, repair centers, or other authorized service providers involved in your claim process.
4. Vehicle Tracking Data: If you use one of our replacement vehicles, it may be equipped with tracking technology for theft prevention and rental management purposes. This data is not used to analyze personal behavior but may be shared with authorities in cases of accidents or legal requirements.

How We Use Your Information

We use the information collected to:

• Process and manage your accident claim.
• Provide updates regarding your claim status.
• Ensure compliance with legal and regulatory requirements.
• Improve our services and communication with you.

We only use your personal data where it is necessary for our services or where you have consented to its use.

Information Sharing

To deliver our services, we may share your personal data with trusted third parties, including:

• Solicitor firms and insurance companies to process your claim.
• Service providers such as vehicle recovery operators and repair centers.
• Regulatory or legal authorities when required by law.

We ensure all third parties comply with data protection laws and handle your information securely.

Choice/Opt-In & Opt-Out

We do not rely solely on consent for processing your data. However, where consent is required, you have the right to withdraw it at any time by contacting us.

Job Applicants

When you apply to work with Accident Claims Assist, we use your data only for recruitment purposes. If you are hired, your data will be used to manage your employment and retained as per legal retention requirements after your employment ends.

Contacting Us

If you have any questions about this privacy policy or how we handle your personal data, you can contact us:

Address: 71-75 Shelton Street, London, England, WC2H 9JQ
Phone: 0203 642 8857
Email: info@accidentclaimsassist.co.uk